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KeyBank’s Key4Women (K4W) program was developed to help women achieve success in executive roles. K4W empowered women leaders by providing advocacy, connections, and resources.

This case examines the ethical and reputational crisis surrounding Pham Nhu Phuong, a former national athlete in Vietnam, whose decision to falsify charitable donation receipts during Typhoon Yagi

This critical incident (CI) explores the strategic pivot decisions made by serial entrepreneur Uli Gal-Oz across four technology ventures—Tango, Magisto, Moovit, and Homage Robotics—while highlight

In spring 2024, Nana Bonsu-Hammond, founder and owner of Jax Bread Company in Jacksonville, Florida, was interviewed by a local public radio station.

Violent incidents carried out by patients or their families against healthcare workers have exploded in number during recent decades and continue to increase.

Citizen Cider, a Vermont-based company, was known for its locally sourced and innovative ciders. In late 2023, they found themselves at the center of controversy.

This critical incident (CI) is a descriptive case following the decision of the National Marrow Donor Program (NMDP) to use virtual influencer, Lil Miquela, to engage 18-30 year-olds to join the NM

The critical incident offers a useful initial discussion about incorporating artificial intelligence (AI) into daily operations in a small business.

A small business owner used AI to create unique product label illustrations and unusual on-brand images quickly and at no cost, but this choice sparked criticism from members of the art community,

Wallace Scott and Ian Ashdown co-founded SunTracker Technologies Ltd. (STL)in 2011. Scott and Ashdown co-created a growing portfolio of lighting design patents through research and development.

What does a chief executive officer (CEO) of Cruise, a robotaxi company, do when one of the company’s autonomous vehicles (AVs) causes a serious accident?

This is the full Winter 2025 issue from the Journal of Critical Incidents. Individual articles can be found by searching the article title.

Scientific Biominds, was a private molecular diagnostics and bioinformatics firm and a contract research service provider located in Bengaluru, Karnataka State, India.

Elizabeth “Liz” Brodek, Director of Community Development for Wausau, WI, faced a significant urban planning challenge: the closure and demolition of the city’s central mall.

This Course is a short documentary film based humanistic leadership course.

As Machine Learning (ML) becomes more integrated into financial decision-making, its potential to enable predatory practices that target vulnerable populations raises ethical concerns.

As organizations increasingly rely on analytics to drive decision making, the unregulated use of publicly accessible data has become commonplace.

As Greek philosopher Heraclitus put it centuries ago, “There is nothing permanent except change” (Sajwani, 2023).

The impact of research has become an important topic for accredited business schools and faculty alike.

The case takes place in early 2024, after Athletic Brewing Company, an independent non-alcoholic brewer from Connecticut and fast-growing company has received a $50 million investment from Keurig D