Planning to Reduce Employee Turnover at Pool Troopers, LLC 

Hillary Rymer was VP of Marketing at Pool Troopers LLC, a residential pool cleaning company based in Tampa, Florida. Her marketing plans called for growth via acquisition of smaller competitors in new geographic regions. The company was succeeding in making acquisitions, but there was a continual problem in implementing the plans: employee turnover was so high that it was difficult to maintain high standards of customer service. Specifically, the annual turnover rate among pool technicians was over 80%. Consequently, the company spent too much time recruiting, hiring, and training new technicians. Unless the company could lower the turnover rate, it was unlikely to meet its growth goals. High employee turnover was financially expensive and strategically disruptive. What should Pool Troopers do to lower the turnover rate among its pool technicians? It was a hot, lonely, repetitive job.  Most technicians did not make it to their one-year anniversary.