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This brief summary updates readers on the Journal of Critical Incidents and the Society for Case Research
On March 12th, 2019 U.S.
About 35 minutes after leaving its dock near Branson, Missouri, Ride the Ducks Stretch Duck 7, a modified World War II amphibious craft, began foundering and taking on water.
SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry.
On February 23rd, 2023, Dish Network CEO Carlson made two announcements on an earnings call: (1) the company improved net income from fiscal year 2021 to 2022 by $384 million, and (2) an “interna
The Ring of Fire is a 1,900 square mile mineral-rich region in remote Northern Ontario that is estimated to have lithium deposits worth billions.
This critical incident describes the events and resulting consequences of fraud and embezzlement committed by Dale Endries, controller for Oneida Golf and Country Club (OGCC).
Luxury performance vehicle brand, BMW, had implemented a new subscription-based policy for customers to access certain features on their vehicles such as high beam assist, heated seats, and heate
This critical incident describes an ethical dilemma faced by AT&T sales representatives. In 2016, AT&T had launched DirecTV Now as their live TV and on demand streaming service.
Joshua “Null” Moon wondered how a company that had signed a legally binding contract with his platform, Kiwi Farms, could suddenly cease all services.
The case opens during the COVID pandemic in October 2020 with a protest by two dozen workers of the termination of a Black, female, Muslim employee in Amazon’s Shakopee, Minnesota, plant for taki
In 2008, leaders at Columbine Health Systems (CHS) began to require its personal care providers to pass a written test, which they had not validated, to ensure job-readiness.
The US Food and Drug Administration’s emergency use authorization of COVID-19 vaccines led J. R.
This critical incident centers on a university department chair facing an either-or personnel decision concerning two faculty members who are on annual renewable contracts.
Nancy was a student who took an exam in her university’s Testing Center because she needed extended time and a distraction-free environment.
In July 2019, a Ransomware attack on the Springhill Medical Center in Mobile, Alabama resulted in Springhill having to shut down their network for nearly eight days due to the attack.
A business partnership between pop star Rihanna and TechStyle to sell Savage X Fenty (or X Fenty) branded lingerie seemed like an ideal business start-up and sales started strong.
This critical incident is about Amir Shedyak, a supermarket Customer Service Leader, who was fired from Hannaford Supermarket by Store Manager Rolland Tessier for violating Hannaford’s safety pol
Takata airbags was one of the world’s leading airbag manufacturers, until airbags began to explode on impact.
On January 28, 2021, just before dawn on the West Coast of the United States, Vladimir Tenev, the CEO of Robinhood, received a margin call from the U.S.