This is the full preview of the Journal of Critical Incidents - Volume 7 (Fall 2014). Individual cases with the associated teaching notes can be found by searching the case title.
This is the full preview of the Journal of Critical Incidents - Volume 7 (Fall 2014). Individual cases with the associated teaching notes can be found by searching the case title.
HealthCare.gov Website Failure
- Andrew S. Borchers
- Kevin Huggins
- Jeff Crawford
Buttercup Farm: Is She Crafting A Hobby Or Business?
- Timothy Brotherton
- Donna Smith
Datsun Returns: Reviving A Brand
- Nakato Hirakubo
- Craig Davis
The Controversial Launch Of Kiva In The United States: Mission Drift Or Market Extension?
- Robert Mittelman
- Asbjorn Osland
Eastman Kodak: Facing Disruptive Technological Change
- John Vitton
- Patrick Schultz
- Nikolaus Butz
What Shall We Do About The Cooks?
- Elizabeth Jones
- Anthony Mento
- Elida Lynch
Peeling The Cultural Onion: Navigating An International Assignment
- Fredricka Joyner
- Eric Nelson
Tattoos In The Workplace
- Asbjorn Osland
- Nanette Clinch
Taking The Ire Out Of An Irate Customer
- Marianne Collins
Return Fraud
- Roy Cook
- Reed McKnight
The Customer List
- David Green
- Joe Thomas
Secrets, Secrets Are No Fun Unless You Share With Everyone
- Mallori Kleeman
- Sondra Simpson
- Mohsin Haque
Whistleblowing – To Tell Or Not To Tell: That Is The Question
- Denise Oas
Coca-Cola Company’s Public Relations Nightmare
- Janet Rovenpor
- Rose Klimovich
I’ve Left, Do I Still Come Forward?
- Jennifer Cordon Tho
- Lizabeth Barclay
Strategic Consumer Choice: A College Student’s Dilemma
- Parag Dhumal
- Michele Gee, Qi Zou
Winnebago’s Use Of LIFO
- Karen Foust
- Michael Hogg
- Christine Smith
Agrana’s Joint Ventures
- Karen Foust
- Michael Hogg
- Christine Smith
- Mengqi Yu
Breadmaking 101: Pricing For Profits
- Ann Hackert
- Jeff Brookman
Cash Flow Classification – As Long As It’s On The Statement, Does It Matter Where?
- Jeffrey Miller
- Joseph Kavanaugh
Mortgage Concentration Risk In A Small Depository Institution
- Robert Tokle
- Joanne Tokle
Smile Train Donors Not Smiling
- Cheryl Ward
- Diane Edmondson
Gridlock At Bay Gray, Inc.
- George Whaley
Facebook IPO
- Joseph Younkin
- Gabriele Lingenfelter
The Human Side Of Logistics
- Poonam Arora
- Peter Hanges
- Anthony Bruzzone
South East Exhibitions: Filling Big Shoes
- Timothy Burson
- Zachary White
- Bradley Brooks
- Steven Cox
Who Is Training Whom?
- Donald Carpenter
- Kay Hodge
- Fredricka Joyner
Should I Report Him?
- Nanette Clinch
- Asbjorn Osland
- Natalie Carboni
- Pamela Wells
“Hey! Worm!”
- Frank Dattile
- Sondra Simpson
- Elyse Jacks
The Family Business: Opportunity Or Obligation To Join
- Jacinto Gavino
- Edwin Portugal
- Miguel Anton Suarez
A Hasty Firing – Disaster Or Opportunity
- Sambhavi Lakshminarayanan
- Evelyn Maggio
- Savita Hanspal
Evolution Of A Manager: Career On The Line
- Anthony Mento
- Elizabeth Jones
- Joseph Dilworth
Age Discrimination At Texas Roadhouse, Inc.
- Bonnie Leonhardt
On The Edge
- Neil Tocher
- Alexander Bolinger
Diversity Challenges At Eastern University
- Shirley Wilson
- Harsh Luthar
Gold Peak Tea: Social Media Promotion Gone Wrong
- Karen Berger
- David Fleischmann
In Your Face(book): Social Media And Unfair Labor Practices
- Janell Kurtz
- Elaine Davis
Rolling Stone & The Boston Bomber: Savvy Marketing, Social Irresponsibility, Or Both?
- Barbara Schuldt
- Jeff Totten
We’re Trekkers, Too: How Customer Service Failure Became An Internet Meme
- Amanda Weed
Free Speech And Discipline In The Public Sector
- Charles Wilson
- Shirley Wilson