Scholarly Articles

Patrick Kelly’s receipt of the Explanation of Benefits for his colonoscopy served as the catalyst for recollections of his interactions with providers and staff members in preparation for and aft

Chad had been fired from a part-time job he enjoyed and where he had performed well. After a meeting with Dan, Sr., Chad went to his car and pondered the reason for his termination.

The Next Big Thing?: Training Mask at a Crossroads is a decision point case facing Training Mask, a company that manufactures training masks for athletes for use in conditioning training.

Kate, a small-scale vegetable farmer, was a member of a regional Food Hub Producers’ Cooperative whose purpose was to aggregate and distribute produce from small and mid-size farmers.

Kathy Johnston had worked for the school district as a teacher for English language learners for over 12 years and in each of those years she had been granted leave from her job to attend several

The Tacoma Art Museum was a regional, mid-sized museum in Western Washington dedicated to collecting and exhibiting Northwest art.

Hyundai Motor Company along with Innocean Worldwide, a marketing and Communications Company, released a video advertisement with the intention of promoting the Tucson iX35 and the automobile’s 10

In this decision case, students are asked to weigh the options before George Papandreou, newly elected president of Greece.

Hope Community Church’s (HCC) upcoming vote regarding the purchase of land for new facilities pitted traditionalists against growth oriented progressives.

Based on our own experiences in the classroom, at Society for Case Research meetings, and our working with this journal, we put forth that some of us really began to learn what a case was by atte

In 2010, Brad Clancey faced a tough executive decision. He believed that his company, Specialty Materials Technologies (SMT) might have to be sold.

Nathan O’Rourke’s simple service contract became complicated when the contractor he was responsible for chose to work beyond the scope of the contract.

Anders Dahlberg is at a crossroads. As Underwriting Director at WMUK, he must find new ways for the local, NPR affiliate-classical music radio station to remain relevant.

Mr. Johnson had a highly valued business relationship with Mr. Elles.

GoldieBlox posted a video to its website that depicted young girls creating an elaborate and entertaining Rube Goldberg device.

As a result of complying with a request made of al law firms to investigate gender equity, by his Bar Association, Merle Richards obtains evidence that his firm’s environment may not be gender ne

This critical incident describes a situation that a relatively new mid-level manager experienced in the workplace.

This critical incident represents a real situation in which a well-known billionaire television executive, Oprah Winfrey was caught in the middle of a sex scandal at her beloved Leadership Academ

This decisive critical incident describes events which took place within the community of Ferguson, MO following the shooting of an unarmed African American teenager by a white policy officer tha

This critical incident takes place in the Philippine office of an engineering design consultancy whose parent company is British.