Cannonball!

Author

Sondra Simpson

January 1, 2015

Region

North America

Topic

Strategy & General Management

Length

3 pages

Keywords

management

Performance Management

PADIL

PADIL decision making

Conflict Management

Communication

Journal of Critical Incidents

Student Price

$4.00

Target Audience

Undergraduate Students

Laura, area supervisor for a large swimming pool management company that dealt primarily with private community pools, received a call one night from the president of a homeowners’ association regarding its pool. Recently promoted that summer, Laura supervised nine pools and roughly seventy lifeguards. Midway through the summer season, things were good despite being understaffed for lifeguards. Then two guards used their company keys to access the pool after hours to allow themselves and a group of ten friends to swim. The president of the community’s homeowners’ association discovered the group sometime after 10 p.m. The police were not involved despite the trespassing violation as one of the girls lived in the community. Company policy stated that employees were allowed in the pool facilities only during their scheduled shifts. Their performance prior to this had been adequate, not outstanding. The president wanted immediate action. What should Laura do?

Learning Outcomes

Evaluate the situation using knowledge of managerial concepts to help effectively manage the situation
Recognize the implications of the management’s response to the current situation in relation to possible future incidents
Determine the importance of effective communication in expressing and upholding company expectations and policies
Demonstrate an understanding and ability to communicate with different levels of personnel within a company

Submitted by quirk-reiley on Apr 29, 2024

Rating

I think this case can create a lot of conversation and bring out many peoples styles of leadership. It allows a background that people could relate to which makes it an even better case.

Submitted by Delaney-Catherine on Apr 29, 2024

Rating

I really enjoyed this case mainly because I could relate to it. The main character was close to my age and was in a situation that I could easily put myself in. The length of this case was perfect, maybe a little bit too short, but it was an easy read that allowed me to focus more on the analysis than the number of pages. The conflict was simple, but the resolve is debatable and made for a good conversation about what was the right or wrong way to go about it. I gave 4 and not 5 stars because I felt the case lacked a bit of detail in regard to what Laura's esponsibilities were, and how the members of the homeowner's association felt about the severity of the situation, because ultimately they are the paying customers.

Submitted by DiOrio-Anna on Apr 29, 2024

Rating

I liked this case a lot because I thought that I could relate to it and most kids could or know someone that could. I agree that they should've added more detail and maybe the conclusion as to what happened in the ending.

Submitted by York-Samantha_1 on Apr 29, 2024

Rating

I liked the subject matter of this case, however I thought it was a little too short. I could have used more details about the contract/agreement between the homeowners' association and the pool company where Laura works. I also would have liked to know more about the lifeguards access to the pool (did they have keys?), and maybe how past situations like this one had been handled.