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This critical incident describes an ethical dilemma faced by AT&T sales representatives. In 2016, AT&T had launched DirecTV Now as their live TV and on demand streaming service.
Joshua “Null” Moon wondered how a company that had signed a legally binding contract with his platform, Kiwi Farms, could suddenly cease all services.
This is the full preview of the Journal of Critical Incidents Winter 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.
Since 2016, the Global Jesuit Case Series (GJCS) and the Society for Case Research (SCR) have proudly partnered in publishing this joint issue of SCR’s Journal of Case Studies (JCS).
In November of 2011, William James finally had time to reflect on the events of the past five years.
Kathryn Michaels was the CEO of the Girl Scouts of Sunny Florida (GSSF).
Dean Rolland wanted to mark his tenure with a significant leadership, transforming his university to a waste to energy hub for the surrounding cities and contribute to the sustainability practice
As discussions on LGBTQIA+ inclusivity persist, the public debate continues about whether publicly traded organizations should voice their opinions through public advocacy.
Ride-sharing giant Uber Technologies, Inc. has begun using algorithms to employ dynamic pricing strategies, popularly known as surge pricing.
This case examines the interaction of corporate communication, brand influencers, and social media.
This business school case study explores Microsoft Corporation’s investment in a start-up called OpenAI, along with the potential impact of Artificial Intelligence on the company’s operations and
A Norfolk Southern Railway train derailed in the small town of East Palestine, Ohio, releasing a large volume of hazard chemicals into the surrounding environment.
Live Nation Entertainment, a major concert manager, promoter, and ticket agency, faces intense criticism from artists, fans, and regulators after mishandling Taylor Swift’s Eras Tour ticket presa
As this issue rolls off the press, the annual conferences of the International Association of Jesuit Business Schools (IAJBS) and the Colleagues of Jesuit Business Education (CJBE) have chosen pe
Gerald F. Cavanagh, S.J., the Charles T. Fisher III Chair of Business Ethics at University of Detroit Mercy (UDM), died on November 8, 2022, at the age of 91.
Reflection is fundamental in the Ignatian approach for applying knowledge, extracting meaning, drawing inferences, and deepening understanding.
This article aims to share the experience of educators in an executive MBA program during the COVID-19 pandemic.
This study aims to share our experiences with Business Grand Rounds—an innovative and versatile method for business education integrating elements of medical education, the traditional case metho