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The purpose of this study was to identify potential clusters of academic institutions and individuals who are advancing the writing and publication of cases within the Society of Case Research.

En este episodio, exploraremos el caso de TECHO, una organización que ha adoptado el enfoque de innovación frugal en Latinoamérica, tanto en sus soluciones de vivienda de emergencia como en su mo

This brief summary updates readers on the Journal of Critical Incidents and the Society for Case Research

This critical incident is about a personnel issue facing the Greater Burlington YMCA’s (GBYMCA) Senior Director of Human Resources, Michele O’Day.

This decision-based critical incident considers how Lourdes should deal with her combative but competent office manager Dixie.

How do you change a large, hierarchical organization from within?

This case revolves around ALDO, a Canadian wholesale distributor and third-party sourcing provider, as well as a retailer of fashion footwear, handbags, and accessories.

Since its founding as three internet genealogy sites in 1996, Ancestry.com (Ancestry) evolved as a public and private firm consisting of four product lines, each with different growth potentials

The case opens during the COVID pandemic in October 2020 with a protest by two dozen workers of the termination of a Black, female, Muslim employee in Amazon’s Shakopee, Minnesota, plant for taki

Sasha oversaw the Coffee Fund for the College of Business where she worked as an administrative assistant. Coffee drinkers were asked to contribute.

In 2008, leaders at Columbine Health Systems (CHS) began to require its personal care providers to pass a written test, which they had not validated, to ensure job-readiness.

The US Food and Drug Administration’s emergency use authorization of COVID-19 vaccines led J. R.

Sarah started working at Icon Tattooing & Piercings to earn her license in piercing, a process that typically takes anywhere from 6 months to a year; however, the process took nearly 4 years.

This critical incident is about Amir Shedyak, a supermarket Customer Service Leader, who was fired from Hannaford Supermarket by Store Manager Rolland Tessier for violating Hannaford’s safety pol

This decision-based critical incident describes Jorge’s concern about how to deal with the double bind of customer backlash caused by charging large deposits for propane tanks while facing a seve

As Josh ate breakfast, he wondered what he was going to do about Ben, his 64-year-old longtime family friend and salesperson suffering from severe arthritis.

An American company in a verbal war with a sitting American president? Over worker apparel? In August 2020, the Goodyear Tire and Rubber Company faced a social media spat with a polarizing U.S.

"We were shocked," said Erica Hanner. "None of us had any idea that this was coming. It hurt a lot, honestly. I was speechless for probably 10 minutes after.

This is one of several resources from a larger set of instructional materials from IAJBS.

This is one of several resources from a larger set of instructional materials from IAJBS.