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Felipe Lopez: A Lifetime of Leadership
This case study focuses on the success of Felipe Lopez as the CEO of companies in a medium-sized city in Colombia.
February 23, 2023 | Maria del Pilar Gómez Vallejo
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Better.com: Firing 900 Employees on a Zoom Call
A fintech mortgage company, Better.com, recently positioned itself to go public. Investor momentum began to slow, however, largely because of Founder and CEO Vishal Garg’s
January 15, 2023 | Julia Flaga
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The Death Shift
Rumors were that Genene Jones, a licensed vocational nurse (LVN), might be hurting the pediatric patients at Bexar County Hospital, but Dr. Kathy Holland did not believe it.
December 20, 2022 | Claire L. McCarty, University of Wisconsin-River Falls
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Big Brother is Watching at Amazon: Employee Responses During the Pandemic
The case opens during the COVID pandemic in October 2020 with a protest by two dozen workers of the termination of a Black, female, Muslim employee in Amazon’s Shakopee, Minnesota, plant for taki
December 1, 2022 | Stephanie Thomason, University of Tampa
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The Coffee Fund: Writing an Influential Email
Sasha oversaw the Coffee Fund for the College of Business where she worked as an administrative assistant. Coffee drinkers were asked to contribute.
December 1, 2022 | Claire McCarty, University of Wisconsin-River Falls
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What Should Columbine Health Systems Do in the Wake of a Discrimination Settlement?
In 2008, leaders at Columbine Health Systems (CHS) began to require its personal care providers to pass a written test, which they had not validated, to ensure job-readiness.
December 1, 2022 | Stephanie Thomason, University of Tampa
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Mandating Employee COVID-19 Vaccination: Hesitancy and BIPOC Concerns
The US Food and Drug Administration’s emergency use authorization of COVID-19 vaccines led J. R.
December 1, 2022 | Joy Iroegbu, Wilfrid Laurier University
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Divided Ink
Sarah started working at Icon Tattooing & Piercings to earn her license in piercing, a process that typically takes anywhere from 6 months to a year; however, the process took nearly 4 years.
December 1, 2022 | Eric Nelson, University of Central Missouri
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Good Samaritan or Poor Performer?
This critical incident is about Amir Shedyak, a supermarket Customer Service Leader, who was fired from Hannaford Supermarket by Store Manager Rolland Tessier for violating Hannaford’s safety pol
March 2, 2023 | Paul E. Olsen, Saint Michael’s College
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Customer Trust or Business Realities: Trying to Keep a Small, Family Firm Alive in
This decision-based critical incident describes Jorge’s concern about how to deal with the double bind of customer backlash caused by charging large deposits for propane tanks while facing a seve
December 1, 2022 | Neil Tocher, Idaho State University
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Hennes & Mauritz (H&M): Standing Up for Human Rights in China
Following reports of forced labor in its supply chain, fast fashion merchandiser H&M stopped sourcing cotton from China’s Xinjiang region, the site of alleged genocide.
October 27, 2022 | Tim Derr
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Accenture PLC: Profiting from Employee Trauma and the Reality of Content Moderation
For $500 million annually, Facebook contracts Accenture PLC to moderate content that violates its Terms of Service and is not caught by artificial intelligence.
June 27, 2022 | Clough, J.
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Starbucks Corporation: Fighting Unionization in Coffee Houses
Starbucks Corporation is facing a dilemma with a group of employees in Buffalo, New York attempting to form a union in response to compensation and working conditions.
June 27, 2022 | Battle, A.
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Should I Stay or Should I Go? A Three-Pronged Approach to Managing Interpersonal Conflicts in Academia
Untenured faculty member, Raymond Patrick, exited a meeting with Frank Burns, School of Management Assistant Director at Bay State University (BSU).
March 10, 2022 | Benjamin Anderson, San José State University
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Personal Loyalty versus Business Operations: What to do about an Aging Employee who is also a Long-time Family Friend?
As Josh ate breakfast, he wondered what he was going to do about Ben, his 64-year-old longtime family friend and salesperson suffering from severe arthritis.
March 10, 2022 | Tyler Burch, Idaho State University
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Goodyear: Navigating a Socio-Political Firestorm
An American company in a verbal war with a sitting American president?
March 10, 2022 | Bradley W. Brooks, Queens University of Charlotte
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Cheerleaders Fired over Zoom: Was it unfair?
"We were shocked," said Erica Hanner. "None of us had any idea that this was coming. It hurt a lot, honestly. I was speechless for probably 10 minutes after.
March 10, 2022 | Claire L. McCarty, University of Wisconsin-River Falls
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Operating when there are no rules: An HRM dilemma in changing guidelines
Jada Williamson had been working for Dawson Financial for the past 15 years as Director of Human Resources.
March 10, 2022 | Kristi M. Bockorny, Northern State University
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Azeria and Antisnatchor: Responses to a Cyberbully on Twitter
During a meeting of information security (infosec) experts, Antisnatchor attacked Azeria for tweeting photos of attendees.
March 8, 2022 | H. Kevin Fulk
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Not Keeping Things “Zipped Up”: A Study of Fairness Regarding Employee Policies in Zip Tech Corporation
A routine review of expense reports by the Internal Audit Department at Zip Tech Corporation inadvertently uncovered a workplace romance between an executive and a lower-level employee.
April 13, 2021 | Benjamin Anderson, San José State University Caroline Chen, San José State University Meghna Virick, San José State University George Whaley, San José State University
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