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Cummins Crosspoint Kinetics, a division of Cummins Crosspoint, the Cummins Engine distributor in Indianapolis, Indiana faced a thorny problem. The company had developed the CK3000 hybrid engine which could be installed on either new or existing...
Ed Stevenson was watching television one night with his grandmother when an advertisement for the American Society for the Prevention of Cruelty to Animals (ASPCA) appeared. It showed several dogs and cats that, according to the ad, had been...
Every year approximately 800,000 people attempt suicide and 30,000 of those attempts are lethal, making suicide a widespread issue in our country (Giordano & Stichler, 2009). Generally those who have suicidal thought or attempt suicide are...
Lieutenant General (LTG) Bob Johnson and the Central Texas University Task Force (CTUTF) were at a crossroads in their sixteen year long struggle to gain approval for a new public university in the Central Texas area. The Task Force had been...
The founder and CEO of Carolina Ingredients believed strongly that efficient and effective management of processes was part of the company’s core values. The company had made continuous improvements in the areas of sustainability and operating...
Jim Foster, Jr. (Doc) and his father Jim Foster, Sr. (Coach) opened the Selwyn Pub in June 1990. They converted an old house in the upscale Myers Park neighborhood with the intention of establishing a traditional neighborhood pub with an Irish...
Cheryl Vaughn was hired to manage a fabric store, which had operated without a manager for three months. A group of four assistant managers had operated the store during this period. One of them, Terri, in particular, had hoped to have been...
This case reported the experience of Trent, an entrepreneur who moved to the outskirts of a small town to purchase and revive a dilapidated orchard and farm. After planting trees to resupply the orchard, Trent discovered that American mule deer...
Patrick Kelly’s receipt of the Explanation of Benefits for his colonoscopy served as the catalyst for recollections of his interactions with providers and staff members in preparation for and after his procedure. Some of these recollections...
Chad had been fired from a part-time job he enjoyed and where he had performed well. After a meeting with Dan, Sr., Chad went to his car and pondered the reason for his termination. He thought about the changes that had occurred at the business...