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On November 23, 2023, the CEO of Binance, the world’s largest cryptocurrency exchange, Changpeng Zhao (CZ), resigned, pled guilty to running afoul of U.S.

This decision-based critical incident describes how Operations Vice President Cody of Bigfoot Heating and Air should deal with Nate, his competent but overstepping customer service specialist.

This critical incident highlights the use of generative AI in creative content industries and consumer reaction to the use of generative AI to create content.

In 2021, Coach faced public backlash after a viral TikTok video alleged the company was destroying unsold handbags.

This critical incident brings attention to the misalignment that often occurs between a business’s corporate social responsibility strategies and organizational leadership.

This brief summary updates readers on the Journal of Critical Incidents and the Society for Case Research

This critical incident is about a personnel issue facing the Greater Burlington YMCA’s (GBYMCA) Senior Director of Human Resources, Michele O’Day.

This critical incident presents a business dilemma faced by Monarch Beverage, the largest beer and wine wholesaler in Indiana. Phil Terry, CEO, had just received official notification from E.

On March 12th, 2019 U.S.

About 35 minutes after leaving its dock near Branson, Missouri, Ride the Ducks Stretch Duck 7, a modified World War II amphibious craft, began foundering and taking on water.

On May 1, 2023, First Republic Bank (FRC) failed, one week after it announced its first quarter earnings on April 24, 2023, and only a few weeks after the high-profile failures of Silicon Valley

SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry.

On February 23rd, 2023, Dish Network CEO Carlson made two announcements on an earnings call: (1) the company improved net income from fiscal year 2021 to 2022 by $384 million, and (2) an “interna

The New Ulm Public Utility Commission (“the Commission”) observed significant and costly failures in its well water radio-based alarm system (“radio system”).

Peloton’s marketing team was excited to receive publicity from a highly anticipated new television series.

This descriptive critical incident introduces students to the CPA licensing process using the story of a political candidate, Patrick Murphy, whose background as a CPA was a key component of his

The Continental Oil and Gas Association represents a variety of organizations along the oil and gas supply chain.

The Ring of Fire is a 1,900 square mile mineral-rich region in remote Northern Ontario that is estimated to have lithium deposits worth billions.

This decision-based critical incident considers how Lourdes should deal with her combative but competent office manager Dixie.