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Grey is a relatively new zone sales manager in the Colorado Springs sales branch of a mainframe computer company. His boss is branch manager Clint, who is very frustrated with Grey’s view of his job responsibilities and his ineffectiveness. The...
The church finance team co-chair was asked by the head pastor to spearhead a review of a job description for an office administrator. Imbedded in the job description were internal control concerns that previously had been raised but ignored by...
Caribou Mountain Credit Union (CM CU) once offered its own credit card to its members. Like many small financial institutions, it found it difficult to compete with the credit card programs offered by larger financial institutions. In 2002, it...
Mary returned from two years as a Peace Corps volunteer filled with questions. While in Senegal, she encountered and then overcame significant culture shock and learned about influence with and without formal authority. She found attitudes...
This descriptive case describes the journey of Skyline Exhibits, a worldwide market leader in the trade show display industry, as it created and launched a dramatic innovation in its industry. The industry was shifting due to competitive...
Cummins Crosspoint Kinetics, a division of Cummins Crosspoint, the Cummins Engine distributor in Indianapolis, Indiana faced a thorny problem. The company had developed the CK3000 hybrid engine which could be installed on either new or existing...
Ed Stevenson was watching television one night with his grandmother when an advertisement for the American Society for the Prevention of Cruelty to Animals (ASPCA) appeared. It showed several dogs and cats that, according to the ad, had been...
Every year approximately 800,000 people attempt suicide and 30,000 of those attempts are lethal, making suicide a widespread issue in our country (Giordano & Stichler, 2009). Generally those who have suicidal thought or attempt suicide are...
Lieutenant General (LTG) Bob Johnson and the Central Texas University Task Force (CTUTF) were at a crossroads in their sixteen year long struggle to gain approval for a new public university in the Central Texas area. The Task Force had been...
The founder and CEO of Carolina Ingredients believed strongly that efficient and effective management of processes was part of the company’s core values. The company had made continuous improvements in the areas of sustainability and operating...