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Ed Truitt, Manager of Finance and Administration for Sampson's American Sandpaper Division (ASD), returned to his office late on Friday afternoon. He and his staff had just wrapped up prep-aration of the divisional budget for the coming year....
Nathan O’Rourke’s simple service contract became complicated when the contractor he was responsible for chose to work beyond the scope of the contract. Although he knew the contractor worked at risk with the best of intentions, there was a mess...
As a result of complying with a request made of al law firms to investigate gender equity, by his Bar Association, Merle Richards obtains evidence that his firm’s environment may not be gender neutral. A consultant’s report indicates confusion...
This critical incident represents a real situation in which a well-known billionaire television executive, Oprah Winfrey was caught in the middle of a sex scandal at her beloved Leadership Academy. In response she visited the school to ensure...
This decisive critical incident describes events which took place within the community of Ferguson, MO following the shooting of an unarmed African American teenager by a white policy officer that resulted in mass protests and national debates...
This critical incident takes place in the Philippine office of an engineering design consultancy whose parent company is British. The office is managed by expat UK managers and staffed with Filipino engineers. The incident is about a missed...
Ann Igbo’s small business, Heritage Health Resources, was strapped for cash. Client insurance payments dribbled in and cash flow had become a problem. It looked as if billing automation might offer a solution, but software was expensive. Ann...
In 1912, two explorers, Roald Amundsen and Robert F. Scott, were preparing separate expeditions to conquer the South Pole. The vast southern oceans separated Antarctica from the shores of South America, Africa, Australia, and New Zealand. To...
Production and profit objectives were not being met by the two-week old Leonidas Mining Philippines Joint Venture with Gab International, USA. CEO Lito made an iPhone call to Ron, Director of Operations (Lito’s son) for a situationer. Ron...
On the flight back to his home station, Captain Jack Thompson pondered his choices. He had to make the decision now because his unit was about to deploy to Afghanistan. During a rotation at the National Training Center at Fort Irwin, CA, he had...