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This decision-based case discusses how Valvoline should adapt its strategy to the Instant Oil Change division in an evolving automotive landscape. The instant oil change segment was highly profitable, had been growing rapidly, and seemed to be...
Tony Allen developed Greenlight, an innovative automobile monitoring system that alerts vehicle owners when service is needed and connects them with available service providers. The product was designed to help boost sales and customer loyalty...
Many inexperienced people have wrongly assumed that anybody can build a commercial building and that the knowledge, skills, and abilities are easily acquired. It takes years of effort to become skilled at construction and even more education...
Alma Burrell is the Chief Administrative Officer of Roots Community Health, a successful community based organization serving the African/African Ancestry community that expanded from Oakland to Santa Clara County in 2017. The African/African...
This critical incident presents a business dilemma faced by Monarch Beverage, the largest beer and wine wholesaler in Indiana. Phil Terry, CEO, had just received official notification from E. & J. Gallo Winery that it was ending its...
On March 12th, 2019 U.S. District Attorney Andrew Lelling publicly announced indictments against 57 individuals, including actor Lori Loughlin and her husband fashion designer Mossimo Giannulli, for their roles in the nationwide conspiracy to...
About 35 minutes after leaving its dock near Branson, Missouri, Ride the Ducks Stretch Duck 7, a modified World War II amphibious craft, began foundering and taking on water. Steep waves and 65 mph winds from a derecho (inland hurricane) on...
On May 1, 2023, First Republic Bank (FRC) failed, one week after it announced its first quarter earnings on April 24, 2023, and only a few weeks after the high-profile failures of Silicon Valley Bank and Signature Bank. During the April...
SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry. Against this backdrop, this critical incident invites students to consider one practice that presents its own unique set of problems: speculative ticket...
On February 23rd, 2023, Dish Network CEO Carlson made two announcements on an earnings call: (1) the company improved net income from fiscal year 2021 to 2022 by $384 million, and (2) an “internal outage” occurred, leaving shareholders on the...