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![Journal of Case Studies Journal of Case Studies](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/logo/Screen%20Shot%202020-01-07%20at%203.12.17%20PM.png?itok=FW5wqVdw)
This descriptive case detailing a consumer's ordeal with AT&T culminating in a change to another service provider gives an opportunity to discuss cost of quality in terms of a service industry rather than a manufacturing environment....
![Journal of Case Studies Journal of Case Studies](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/logo/Screen%20Shot%202020-01-07%20at%203.12.17%20PM.png?itok=FW5wqVdw)
J.P. Morgan Chase & Co. Chairman and Chief Executive Officer James Dimon faced many crucial management decisions based on the revelation during his April 30, 2012 conference with his senior management team about certain out-of-control...
![Journal of Case Studies Journal of Case Studies](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/logo/Screen%20Shot%202020-01-07%20at%203.12.17%20PM.png?itok=FW5wqVdw)
Could an e-tailer successfully compete in the tablet pc wars? Amazon seemed to think so. Apple thought they had the tablet pc market all wrapped up for the 2011 holiday season with their popular iPad tablet posting record sales. That was until...
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
Despite the widespread use of case studies in business schools, an important aspect of learning from experiences remains underdeveloped: learning from the case study that is one’s own individual experience in business and in life. This absence...
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
This research provides a first step in developing an inventory on entrepre- neurship curriculum, pedagogy, and research within the global network of Jesuit universities. In this initial step an international dataset from Jesuit universities is...
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
![Journal of Jesuit Business Education (JJBE) Journal of Jesuit Business Education (JJBE)](https://ignited.s3.amazonaws.com/s3fs-public/styles/logo/public/coverJJBE.jpg?itok=KCmjvUI7)
Sustainability is an important challenge facing today’s global organizations. A company’s sustainability performance may be measured in many ways, including the “triple bottom line” of environmental, economic, and social outcomes. Given their...