Scholarly Articles

This description-based critical incident focuses on the onboarding lessons associated with the British royal family and their business that can be applied to anyone entering a family that concurren

This decision-based critical incident describes how Operations Vice President Cody of Bigfoot Heating and Air should deal with Nate, his competent but overstepping customer service specialist.

This critical incident brings attention to the misalignment that often occurs between a business’s corporate social responsibility strategies and organizational leadership.

In the fall of 2020, the provost (chief academic officer) at Big Southern State University (BSSU) asked the heads of the three academic departments of the School of Music (SOM) to jointly compose a

After 21 years of service in law enforcement in Kansas City, Missouri, Stephanie Price was selected as the deputy chief of police for the city of Savannah, Georgia.

CEO Sundar Pichai transformed Google from a dream employer to one of nightmares. Google’s once vibrant culture became one where people were demotivated, filed grievances, and unionized.

This case recounts the acquisition of Twitter by Elon Musk and the alleged federal human resource (HR) violations that occurred.

This case examines how sustainability can be utilized in strategic decision making by considering whether the WestRock Company (WRK) should enter the green coated paperboard market segment with a s

This is the full Winter 2024 issue from the Journal of Critical Incidents. Individual articles can be found by searching the article title. Preface

This is the full annual issue from the Global Jesuit Case Series and Journal of Case Studies. Individual articles can be found by searching the article title.

In 2017, Charlotte Valeur, a respected global leader and champion of boardroom diversity, was diagnosed with autism spectrum disorder (ASD).

This applied research focused on the development of a mental framework model based on anintrapersonal reflection. Development of the mental framework model required three stages –

Dabo Swinney had embraced the types of challenges that many football coaches avoided.

This decision-based case discusses how Valvoline should adapt its strategy to the Instant Oil Change division in an evolving automotive landscape.

This critical incident is about a personnel issue facing the Greater Burlington YMCA’s (GBYMCA) Senior Director of Human Resources, Michele O’Day.

This decision-based critical incident considers how Lourdes should deal with her combative but competent office manager Dixie.

This is the full preview of the Journal of Critical Incidents Winter 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.

In November of 2011, William James finally had time to reflect on the events of the past five years.

This case examines attempts to unionize Dollar General Corporation, an important and growing U.S. retailer.