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This brief summary updates readers on the Journal of Critical Incidents and the Society for Case Research
Takata airbags was one of the world’s leading airbag manufacturers, until airbags began to explode on impact.
On January 28, 2021, just before dawn on the West Coast of the United States, Vladimir Tenev, the CEO of Robinhood, received a margin call from the U.S.
As Josh ate breakfast, he wondered what he was going to do about Ben, his 64-year-old longtime family friend and salesperson suffering from severe arthritis.
Scott Bailey sat in his office, pondering his dilemma: “We haven’t missed a Saturday evening show in over 94 years, but I don’t see how we can avoid cancelling this week.” It was Thursday, March
An American company in a verbal war with a sitting American president? Over worker apparel? In August 2020, the Goodyear Tire and Rubber Company faced a social media spat with a polarizing U.S.
The Edmonton Eskimos (EE) were a highly popular Canadian Football League (CFL) franchise. As board chair, Janice Agrios faced growing accusations of insensitivity with escalating calls to change
Boom. YULU President and co-founder Jochem van Rijn was blown away by the backlash to his “Cut The Wire” children’s toy, a toy bomb that had to be defused before it exploded.
"We were shocked," said Erica Hanner. "None of us had any idea that this was coming. It hurt a lot, honestly. I was speechless for probably 10 minutes after.
Babcock Hall Dairy Plant and Store is part of the Food Science Department of the University of Wisconsin-Madison (UW).
This critical incident describes an ethical dilemma faced by a co-owner of a craft brewery.
This critical incident is about Erin Jewell who owned and operated MD Cosmetics, a cosmetic medical spa in Williston, Vermont.
On September 10, 2017, as Hurricane Irma moved toward Florida, one Tesla owner with a 60wKh battery capacity phoned in to ask if Tesla would grant him the battery power equal to a 75wKh model.
A significant number of students in an online, undergraduate business course apparently copied portions of published instructional material into papers they had written after playing a webbased s
The creation of YouTube in 2005 and development of Let’s Play videos transformed the video gaming experience.
The U.S. Coast Guard has enjoyed a generally positive working relationship with the government of the Bahamas for decades.
In an environment where published public opinion can make or break a company, both individuals and organizations should be aware of what content is permissible in an online review, and what cross
Social responsibility has become more than just a luxury idea for organizations in the twenty- first century; in 2015, it was increasingly seen as a necessity for a company.