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Ring, Inc., a subsidiary of Amazon, offered security products to enhance customer peace of mind. In December 2019, however, a chilling video went viral that showed an unidentified hacker observing an eight-year-old girl through a Ring camera...
This critical incident describes an ethical and legal dilemma faced by the owner of a small, local retailer. Pirate Joe’s, a small retail store in Vancouver, British Columbia, was celebrating its fourth year in operation. Mike Hallatt, the...
Barney, recent accounting graduate, was employed as an internal auditor with Slate Financial Services, an investment firm. During his review of one of Slate’s investment properties, Pezno Vineyards, he discovered that the manager of the winery...
Terrance Lau was the program manager of the Campus Network Refresh, a major program to upgrade network connectivity of the Mountainside State University (MSU). Lau was preparing for an upcoming meeting with the new executive sponsor. The...
Delta Air Lines (Delta) had just completed its acquisition of Northwest Airlines (Northwest) and would now start the integration process to become one airline. As part of the acquisition, Delta assumed all debt and covenants of Northwest. Ed...
This decision-based critical incident describes General Manager Craig Newtonberg’s inability to hire a successful mechanics department manager at Trucks Unlimited, LLC. Craig first hired an experienced manager named John with no mechanical...
The critical incident considers how innovative business models deployed by new entrants have the potential to serve as agents of disruptive or discontinuous change. This issue is considered through the lens of the higher education textbook...
This critical incident involves a lease versus a buy decision for a vehicle. Although the literature in personal finance often concludes that buying is a better decision, Evan Anderson decided to analyze the issue by comparing the financial...
This critical incident describes a situation faced by Meghan Farren, Chief Marketing Officer for KFC in the UK. When she learned of missed chicken deliveries to several restaurant locations, it surfaced as a delay from a traffic backup...
Ford Motor Company’s unexpected purchase of the historic Michigan Central Station is a critical incident designed to evaluate a major CSR-based investment decision. The CI frames the investment decision within the historical context of Detroit’...