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This decision-based critical incident describes General Manager Craig Newtonberg’s inability to hire a successful mechanics department manager at Trucks Unlimited, LLC. Craig first hired an experienced manager named John with no mechanical...
This CI describes the position supervisor Kevin Müller was placed in when Philipp Neumann posted “Hey Charlie Hebdo [Magazine] ...everyone pays for their crimes! Some earlier, some later" on his personal Facebook account shortly after the...
This critical incident describes an alleged discrimination incident involving Sound Credit Union (SCU), a 115,000 member, not-for-profit financial institution in Seattle, Washington. Jamela Mohamed, a black Muslim woman and SCU customer,...
Early in 2017, and after just six months as CEO, Tim Mohin considered options to support the recent structural changes at the Global Reporting Initiative (GRI), the global leader in standard-setting for corporate sustainability reporting. The...
This decision-based critical incident describes Karl Gibson’s worry about how to prevent theft and other fraud at International Retail, LLC (IR). Unfortunately, Karl has just caught his online salesperson, Larry Felding, stealing company...
The Norwegian team garnered 39 medals during the Winter 2018 Olympics, more than any other nation in Olympic history. In 2017, Shalane Flanagan led 11 of her teammates to make the Olympics in a traditionally individualized sport of elite...
FullContact was a technology company whose core values included being “awesome with people.” This was reflected in the mission of the business and guided the manner in which the organization strived to treat its stakeholders. CEO and Co-Founder...
Larry Nassar’s conviction of first-degree sexual misconduct with young girls in USA Gymnastics raised important questions about the efforts of the USOC and affiliated organizations to keep their athletes safe. The scope and duration of his...
Cristina era profesora de una materia que tenía el propósito de incentivar la autogestión y la motivación para concluir la carrera universitaria. La permanencia de los alumnos en la universidad dependía de su desempeño en la materia que...
Authentic Lyon era una tienda de saldos de ropa ubicada en las Plazas Outlet en Jalisco, México, que luego de tres años de operación seguía generando más gastos que utilidades. El director contactó a una consultora para que le ayudara a...