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Dr. Milton Moore, a registered pharmacist and medical doctor, who originally started a skin care products business as an extension of his medical practice in dermatology, had personally managed Moore Unique Skin Care since its inception in 1993...
Because the Kitty vs Goliath case involves problems with a telecommunications company, students will easily relate to it. This case illustrates the difficulty customers of large corporations can encounter in attempts to resolve problems, even...
This decision case gives students an opportunity to think about communication needs related to an organization’s recovery from a crisis created by a flood. Columbus Regional Hospital (CRH) experienced a disaster on a scale few other hospitals...
“The Tax-exempt Status of AARP” is a descriptive case study. It covers the aftermath of the issuance of Behind the Veil: The AARP America Doesn’t Know, a 40-page Investigative Report released by Wally Herger (Representative, California) and...
This is the full preview of the Journal of Critical Incidents - Volume 5 (Fall 2012). Individual cases with the associated teaching notes can be found by searching the case title.
Gender Selection and Sally’s Dream Girl...
Ignatius Loyola mastered the art of creativity with an effective use of the imagination which he commends to his followers. As an oil painter, business person, teacher, lecturer, and alumnus of a Jesuit University (Xavier, 1992), I wish to...
Whispering Pines is a not-for-profit retirement home, established in 1927, that never made the transition to a modern nursing home model and now faces occupancy, management, and Board problems. The Board has dwindled to 4 members, none of whom...
Joseph (Joe) Christopher was a dedicated and hardworking business professional who was a majority male over 50 year’s old and practiced honesty, integrity, and trust. Throughout his work life, he consistently demonstrated what it takes to be...
This analysis case highlights leadership in critical situations and is an account of Midwestern University’s Foundation. Responsible for procuring scholarship dollars, the Foundation had been impacted by two urgent situations: the economic...
Hammerhead Systems (HS) evolved from the incubator stage inside a venture capitalist (VC) firm. HS was founded in 2002 as a data-switching firm with a niche in the telecommunications (telecom) industry. With the promise of quick success, the co...