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In August 2021, Carvana was trading at an all-time peak of $360 per share. Carvana was one of the youngest companies in the Fortune 500 and was praised for its innovative approach to used car sales (McElroy, 2021). By the end of 2022, the stock...
Luxury performance vehicle brand, BMW, had implemented a new subscription-based policy for customers to access certain features on their vehicles such as high beam assist, heated seats, and heated steering wheel. BMW’s brand appeared at risk as...
This critical incident describes an ethical dilemma faced by AT&T sales representatives. In 2016, AT&T had launched DirecTV Now as their live TV and on demand streaming service. The launch was hailed as a key part of AT&T’s pivot to...
This is the full preview of the Journal of Critical Incidents Winter 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.
Embezzlement at the Country Club: A Breach of...
Since 2016, the Global Jesuit Case Series (GJCS) and the Society for Case Research (SCR) have proudly partnered in publishing this joint issue of SCR’s Journal of Case Studies (JCS). In last year’s special issue, we briefly explained how GJCS...
In November of 2011, William James finally had time to reflect on the events of the past five years. As CEO of Oneida, Limited, he navigated the firm through a Chapter 11 bankruptcy filing and a sale to a private equity firm, Monomoy Capital...
Kathryn Michaels was the CEO of the Girl Scouts of Sunny Florida (GSSF). Eighteen months earlier, the GSSF Board created and charged a Long-Range Program and Properties task force (LRPP) to evaluate the best use of the council’s five camp...
Many communities in the United States have downtown business districts in need of revitalization. One example of a highly successful revitalization effort is Tupelo, Mississippi. Until the 1960s, America’s downtown business districts were the...
Dean Rolland wanted to mark his tenure with a significant leadership, transforming his university to a waste to energy hub for the surrounding cities and contribute to the sustainability practices of his campus. To minimize the carbon print by...
Enloe State Bank was a small community bank in Cooper, Texas. The Texas Department of Banking closed it in 2019 after the bank president set the conference room on fire. Investigations revealed extensive fraudulent activity by the bank’s...