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Nathan O’Rourke’s simple service contract became complicated when the contractor he was responsible for chose to work beyond the scope of the contract. Although he knew the contractor worked at risk with the best of intentions, there was a mess...
As a result of complying with a request made of al law firms to investigate gender equity, by his Bar Association, Merle Richards obtains evidence that his firm’s environment may not be gender neutral. A consultant’s report indicates confusion...
This critical incident represents a real situation in which a well-known billionaire television executive, Oprah Winfrey was caught in the middle of a sex scandal at her beloved Leadership Academy. In response she visited the school to ensure...
This decisive critical incident describes events which took place within the community of Ferguson, MO following the shooting of an unarmed African American teenager by a white policy officer that resulted in mass protests and national debates...
In June 2008, Heather Cooke interviewed Samantha Elauf for a position at Abercrombie & Fitch. Samantha was well dressed and wore a black hijab, a headscarf, to the interview. Cooke told Samantha that she would have to wear clothing similar...
Triple Impact was a new social enterprise start-up firm founded by four university students in 2013. The founders believed that it was possible to serve others and make a profit. The founders’ immediate job was refining their business model,...
Mike Peters, a professor at Rocky Mountain State University (RMSU), had been asked to serve as the chair of a selection committee to fill the position of Human Resource Partner. This case describes the processes and tools used to rate and...
Because the Kitty vs Goliath case involves problems with a telecommunications company, students will easily relate to it. This case illustrates the difficulty customers of large corporations can encounter in attempts to resolve problems, even...
Roger Redford was intrigued by a story he had just seen on TV about a horse trainer who routinely abused horses to enhance their performance in the show ring. The video was reportedly shot by an undercover representative of the Humane Society...
Spirit Airlines, known for its low airfare and its controversial promotions, ran a June 2010 web promotion that instructed viewers to “Check Out the Oil on Our Beaches.” The promotion ran only a few months after an underwater oil well operated...