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This critical incident considers an English-only language controversy at City Market, Onion River Co-op, a grocery store and food co-op located in Burlington, Vermont. A City Market manager’s practice of encouraging his staff, primarily...
This descriptive critical incident describes events which took place within the Philadelphia Police Department which resulted in a federal lawsuit for a hostile work environment. The incident focuses on the comments and online activities of...
John, a long-time board member at Midwestern Community Credit Union (MCCU), noted in one of his financial reviews that MCCU’s operating expense ratio was substantially higher than those of peer credit unions. Examination revealed that MCCU had...
Country Crock spread (a butter substitute made by Unilever) had changed its recipe to meet increasing consumer pressures for healthy food products. Consumer posts on sites such as the brand’s website, Facebook page, and Twitter page almost...
This descriptive critical incident is based upon a real life situation encountered by the author. As vice president and a member of the Board of Directors of the Colonel Crowther Foundation, the author and members of the board were shocked and...
Dennis Chandler, the incoming president of the Blue Line Hockey Booster Club (BLC) faced a challenging situation. The BLC’s mission was to offer financial and spirit-based support to the university’s D1 hockey team, which included activities...
The critical incident stems from a contract dispute between actor Evan Rachel Wood and film producer 10 Things I Hate, LLC, concerning the film 10 Things I Hate About Life. The producer contended that Ms. Wood was in breach of her Artist...
This critical incident about a senior-ranking female in law enforcement focuses on a decision about whether to create a formal, 90-day plan during a career transition, or take things day-by-day as a means to positively impact her police...
“We cannot get new banks to join the LIBOR panel. This is unfortunate from my perspective. But you can understand the situation of a bank chief executive who has to explain to shareholders why the bank should join a LIBOR panel, given the past...
A female African American attorney was mentally reviewing her performance over the last 30 months to determine if she was likely to be retained at her current law firm—or even if she wanted to stay. Was she correct in feeling as though she...