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Nicole Boyd was young and ambitious. Having worked for some of the top consulting firms in the industry, Nicole had a strong background in technology consulting and strategy. However, like many of today’s professional women, she found herself...
Strategic Leadership and Turnover Reduction at Clan Group
This critical incident presents a business dilemma faced by Monarch Beverage, the largest beer and wine wholesaler in Indiana. Phil Terry, CEO, had just received official notification from E. & J. Gallo Winery that it was ending its...
SeatGeek is a rapidly growing company in a dynamic, complex, and controversial industry. Against this backdrop, this critical incident invites students to consider one practice that presents its own unique set of problems: speculative ticket...
The Continental Oil and Gas Association represents a variety of organizations along the oil and gas supply chain. In 2022, Dan Williamson was hired as the chief executive officer and charged with improving COGA’s corporate culture and its...
Luxury performance vehicle brand, BMW, had implemented a new subscription-based policy for customers to access certain features on their vehicles such as high beam assist, heated seats, and heated steering wheel. BMW’s brand appeared at risk as...
This critical incident describes an ethical dilemma faced by AT&T sales representatives. In 2016, AT&T had launched DirecTV Now as their live TV and on demand streaming service. The launch was hailed as a key part of AT&T’s pivot to...
This is the full preview of the Journal of Critical Incidents Winter 2023 issue. Individual cases with the associated teaching notes can be found by searching the case title.
Embezzlement at the Country Club: A Breach of...
As discussions on LGBTQIA+ inclusivity persist, the public debate continues about whether publicly traded organizations should voice their opinions through public advocacy. This case study spotlights Target Corporation and its twelfth annual...
This case examines the termination of the nine-year partnership between Adidas AG and music artist Kanye West, following West’s antisemitic comments on social media. The case explores the immediate public reaction, the subsequent actions of...