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This case details the early career trajectory of a recent college graduate who effectively leveraged mentoring to achieve career success. The protagonist, Frances Mumford, was not a naturally gifted computer scientist and found herself...
A former mutual fund chief investment officer, Mike Atherton, was concerned about the future volatility of bonds in a likely environment of rising interest rates. The focus of the case concerns capital budgeting decisions about Mike’s real...
In response to employee requests, Tony Treanor, Director of Human Resources at Northwestern Counseling & Support Services (NCSS), was faced with making an important policy decision about permitting dogs at NCSS. Treanor, a pet owner himself...
Grey is a relatively new zone sales manager in the Colorado Springs sales branch of a mainframe computer company. His boss is branch manager Clint, who is very frustrated with Grey’s view of his job responsibilities and his ineffectiveness. The...
This descriptive case describes the journey of Skyline Exhibits, a worldwide market leader in the trade show display industry, as it created and launched a dramatic innovation in its industry. The industry was shifting due to competitive...
Lieutenant General (LTG) Bob Johnson and the Central Texas University Task Force (CTUTF) were at a crossroads in their sixteen year long struggle to gain approval for a new public university in the Central Texas area. The Task Force had been...
This critical incident describes Greenpeace’s social media and direct-action campaign targeting Lego for its business relationship with Shell Oil. Greenpeace was opposed to Shell’s plan to drill in the Arctic and was concerned that Shell used...
This decision based critical incident describes Sam Cooper’s dilemma of whether to continue working at his family’s business where he had for ten years, or to instead accept an offer to become an assistant manager at a large retail company. The...
Production and profit objectives were not being met by the two-week old Leonidas Mining Philippines Joint Venture with Gab International, USA. CEO Lito made an iPhone call to Ron, Director of Operations (Lito’s son) for a situationer. Ron...
This critical incident describes Jodi Whalen and Phil Merrick’s decision to go “screen free” by prohibiting use of laptops, iPads, and electronic reading devices at their restaurant, August First Bakery & Café. Whalen and Merrick made the...