This is the full preview of the Journal of Critical Incidents - Volume 15, Issue 1. Individual cases with the associated teaching notes can be found by searching the case title.
This is the full preview of the Journal of Critical Incidents - Volume 15, Issue 1. Individual cases with the associated teaching notes can be found by searching the case title.
The Coffee Fund: Writing an Influential Email
- Claire McCarty, University of Wisconsin-River Falls
- Stacy Vollmers, University of Wisconsin-River Falls
Show Me Hospitality versus Tim Hortons: A Broken Franchise Contract?
- Joyce A. Young, Indiana State University
- Paul Clark, Carolina Coastal University
- Faye S. McIntyre, University of West Georgia
The Accidental American: The case of Boris Johnson
- Ellen Lippman, University of Portland
Nancy's Nightmare
- Suzanne Dieringer, The University of Tampa
- Olga Petrova, The University of Tampa
- Joni Ghannadian, The University of Tampa
- Britt Shirley, The University of Tampa
Big Brother is Watching at Amazon: Employee Responses During the Pandemic
- Stephanie Thomason, University of Tampa
- Bella Galperin, University of Tampa
The Kitchen Conundrum
- Ann Hackert, Idaho State University
- Steven Byers, Idaho State University
Mandating COVID-19 Vaccination: Hesitancy and BIPOC Concerns
- Joy Iroegbu, Wilfrid Laurier University
- Prescott C. Ensign, Wilfrid Laurier University
The Rippling Impact of a Ransomware Attack
- Liam Wenk, LeMoyne College
- Tracy Couto LeMoyne College
Layoff Dilemma at Big Southern University
- Brad Almond, Texas A&M University-Central Texas
Good Samaritan or Poor Performer?
- Paul E. Olsen, Saint Michael's College
What Should Columbine Health Systems Do in the Wake of a Discrimination Settlement
- Stephanie Thomason University of Tampa
- Dean Koutroumanis University of Tampa
Divided Ink Eric Nelson, University of Central Missouri
- Teara Perry, University of Central Missouri
- Andrea Dieckman, University of Central Missouri
Rihanna’s Savage X Fenty Lingerie: Deceptive Marketing for All Body Types?
- Bradley W. Brooks, Queens University of Charlotte
- Steven M. Cox, Queens University of Charlotte
- Cara O. Peters, Winthrop University
Nike’s Fast Break to the Consumer
- Joyce A. Young, Indiana State University
- Paul W. Clark, Coastal Carolina University
- Paul F. Schikora, Indiana State University
That’s So Gay: Kellogg’s Faces Backlash to its “Together With Pride” Cereal
- Paul E. Olsen, Saint Michael’s College
- Brandon Mitchell, Saint Michael’s College
ALDO, the COVID-19 pandemic, and supply chain disruptions
- Nada Elnahla, Maynooth University
- Narmin Tartila Banu, Carleton University
- Leighann C. Neilson, Carleton University
ANCESTRY.COM: Evaluating the Past to Strategize for the Future
- George Whaley, San Jose State University
- Caroline Chen, San Jose State University
- Quyen Thach, San Jose State University
Customer Trust or Business Realities: Trying to Keep a Small, Family Firm Alive in Puerto Rico
- Neil Tocher, Idaho State University
- Pedro Mena, Idaho State University
- Tyler Burch, Idaho State University