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A father complains about pregnancy related coupons addressed to his teenage daughter. Target’s predictive analytics had determined his daughter was pregnant and targeted her as a customer before she broke the news to her father. Target must...
In April 2008, small particles of glass were discovered during a quality control check at Boston Beer Company’s Cincinnati brewery. This problem was traced to defective glass in bottles which came from a supplier that provided Boston Beer...
This decision case describes the challenge facing Isaac, the general manager of Automotive Expert, an auto parts chain with stores scattered throughout the state of Ohio. The manager of the Automotive Expert location in Medina, Ohio was leaving...
Trevor, a recent MBA graduate, was able to secure promising interviews with two companies. Following his interview with the first company, Trevor was offered a job. Although the job offer was attractive, it did not include an opportunity for an...
In response to employee requests, Tony Treanor, Director of Human Resources at Northwestern Counseling & Support Services (NCSS), was faced with making an important policy decision about permitting dogs at NCSS. Treanor, a pet owner himself...
The church finance team co-chair was asked by the head pastor to spearhead a review of a job description for an office administrator. Imbedded in the job description were internal control concerns that previously had been raised but ignored by...